Privacy Policy & Cookies
Last updated: April 2026
General Information
MMAR NAQEL recognises the importance of the personal information you provide to us. We are committed to appropriately managing, protecting, and processing the personal information we collect through this website.
We provide this declaration and cookie policy ("Privacy Policy") to help you understand what we may do with any personal information we obtain from you.
Personal information about you may be collected in several ways when you use the website or any of our services. This Privacy Policy does not govern our collection or use of your data through any channels other than the website.
By providing us with your personal information, you accept this Privacy Policy and agree that we may collect, use, and disclose personal information in accordance with this Privacy Policy. You are not obligated to provide any information we request. However, if you do not provide the information we require, we may not be able to provide you with goods or services that depend on the collection of that information.
Please exit the website immediately if you do not accept this Privacy Policy, or if you are visiting from a country or region where use of the website is prohibited.
Personal Information
The website collects certain information when you interact with it. For example, it may collect personal information — data that can be used to identify a person. It may also collect data that does not identify you. The following is a list of data we may collect and process:
Information you provide by completing forms on the website, including data provided when registering or subscribing to any of our services (such as interactive services, competitions, promotions, surveys, or reporting a problem):
- Your date of birth, which we may ask you to provide.
- Any information you provide when contacting us or sending us a message.
- Details of transactions you carry out through the website, including the submission of requests.
- Details of your visits to the website, including but not limited to your IP address, password information, page interaction data, traffic data, and other data relating to the resources you access.
If a request is submitted to us, we may need to retain personal information — including your name, email address, phone number, home address, delivery addresses, and credit/debit card billing details — to process your request, handle payment, notify you of order status, manage your account, and fulfil your requirements. We may also obtain information through creditworthiness or identity checks.
Please be aware that if any regulatory or governmental authority investigating suspicious activity requires us to provide your personal information, we will have the right to do so.
Use and Disclosure of Your Personal Information
MMAR NAQEL will not disclose your personal information except as set out in this Privacy Policy or as we notify you from time to time, for purposes including but not limited to:
- Providing you with information about our new products, events, website changes, service updates, special offers, and promotions, including newsletters.
- Recording statistical data for marketing analysis purposes.
- Communicating with you regarding purchases, account information, or customer service needs.
- Assisting you in fulfilling requests you have submitted to us.
- Responding to customer service inquiries and complaints, or providing the service you requested.
- Improving website design and monitoring usage patterns to better meet visitors' needs through internal marketing and demographic studies.
For the purposes above and for reporting, your personal information may be shared with:
- A credit reference or fraud prevention agency that may maintain a record of your information.
- Service providers and sub-contractors, including affiliated companies, appointed to carry out tasks on our behalf — such as storage and delivery, marketing, advertising, data processing, software development, website hosting, IT services, legal, accounting, and auditing services — on the condition that they do not use personal information for any purpose other than performing those tasks or as required by law.
- Any potential buyer or seller of MMAR NAQEL's business or assets.
- Our carefully selected business partners, based on your choice, to enable them to send you relevant information.
- Any party where we are under a legal obligation to disclose or share your data to enforce terms and conditions, claim remedies, or protect the rights, property, safety, or security of MMAR NAQEL, its employees, contractors, customers, website visitors, or others. This includes sharing with other companies and organisations for fraud protection and credit risk reduction.
Marketing Opt-Out
We may contact you from time to time for marketing and promotional purposes by email, phone, and/or SMS. We always require your consent and respect your right to opt out.
If you do not wish to receive newsletters or marketing messages, you can follow the unsubscribe instructions in those messages, click the "Unsubscribe" link in emails, or contact customer service for assistance.
Choosing not to receive promotional communications from us will not prevent us from:
- Contacting you regarding your current or previous relationship with us, including matters relating to your online transactions or account.
- Accessing and reviewing your personal information in the context of maintaining and updating our database and website.
- Using your personal information for other matters in compliance with this Privacy Policy.
We cannot guarantee security and do not accept liability for any information you provide to us.
For further information, please contact customer service at info@mmarnaqel.com or by phone at +966 540006031.
We will make every effort to process your request in a timely manner. Please be aware that we will retain your personal information during and after your use of the website for a minimum of one year, and for as long as necessary for troubleshooting, fraud prevention, legal investigations, and any other action permitted by law.
Protection of Your Personal Information
We will make reasonable commercial efforts to ensure the confidentiality and security of your personal information and to prevent unlawful or accidental destruction, loss, disclosure, unauthorised access, or other unlawful processing. However, we cannot guarantee that personal information stored on our servers or transmitted over the internet will not be subject to unauthorised access. We cannot be held responsible for the theft, loss, unauthorised access, damage, or interception of any data or correspondence. By using the website, you acknowledge and agree to bear these risks. MMAR NAQEL bears no responsibility arising from security breaches, unauthorised disclosure, or any unauthorised use of personal information.
Cookie Policy
MMAR NAQEL uses cookies and tracks IP addresses to improve our services and support your experience on our website.
Cookies are data files that a website can send to your browser for storage. We use cookies to collect and store information about visitors to our website, which helps us make the website easier to use and enables a better experience on repeat visits. Most web browsers accept cookies automatically. You can disable or remove cookies from your browser at any time via the "Help" menu. MMAR NAQEL cannot guarantee full website functionality if you choose to disable cookies. If you do not disable cookies, you permit us to use them.
We may use information from cookies for the following purposes:
- Monitoring data traffic — for example, your IP address, browser type and operating system, date and time of access, pages visited, and the referring website.
- Identifying returning visitors for statistical and analytical purposes.
- Anonymously tracking interaction with online advertisements, such as the number of impressions and clicks.
We may link information obtained through cookies with other personal information you provide, in order to:
- Personalise your experience on our website — for example, greeting you by name.
- Facilitate transactional purposes such as credit card processing.
- Monitor your use of the website to make our communications more relevant — for example, sending emails related to sections you frequently visit, or informing you of website features you have not yet accessed.
- Deliver advertisements relevant to you when you use an internet browser.
We have the right to collect and report to third parties (such as advertisers) aggregate statistics about our users, including numbers, traffic patterns, and relevant location data.
Contact Us
If you have any questions regarding our privacy policy or the services we provide, please contact us:
MMAR NAQEL
Jeddah, Saudi Arabia
Email: info@mmarnaqel.com
Phone: +966 540006031